Privacy Policy

SF Sauna Rental ("we," "us," "our") provides in-home sauna rentals, installations, and related services. This Privacy Policy explains what information we collect, why we collect it, and how it's used when you visit our website, submit a form, or become a customer.

1. What We Collect

Information You Provide

We collect the information you choose to give us, including:

• Name
• Email address
• Phone number
• Installation address
• Billing and payment details (processed securely by Stripe)
• Notes about your space, unit preferences, or service requests

Automatically Collected

When you use our site, certain data is collected automatically:

• IP address, browser type, device info
• Pages viewed, time on site, referring source
• Cookie-level data from analytics and advertising tools (Google Analytics, Meta Pixel, etc.)

From Third Parties

If you interact with external platforms we use, we may receive data from:

• Stripe (payment confirmations, billing status)
• Meta/Facebook/Instagram (ad performance and limited tracking signals)
• Google Analytics (site usage stats)

We do not receive your full card number or banking credentials.

2. How We Use Your Information

We use your information to:

• Provide quotes, installations, and ongoing rental service
• Manage billing, payments, and subscription changes
• Communicate with you about delivery, maintenance, or support
• Improve our website and advertising performance
• Maintain accounting and legal compliance

We do not sell your data.

3. Sharing Your Information

We only share information with service providers who help us operate the business, including:

• Stripe (payments)
• Email and form tools
• Analytics and advertising platforms (Google, Meta)

These third parties may collect or process data according to their own privacy policies.

4. Data Retention

We keep information for as long as necessary to:

• Provide rentals or service
• Maintain records required by law
• Resolve disputes or verify transactions

You may request deletion unless legal obligations require us to retain specific records.

5. Your Rights

If you live in California, you may:

• Request access to your personal data
• Ask us to correct or delete it
• Opt out of certain tracking (via browser or device settings)

To make a request, email us at info@sfsaunarental.com.

6. Security

We take reasonable steps to protect your information. Payments are handled by Stripe, which processes all sensitive card data. We do not store your full payment details.

7. Changes

We may update this Privacy Policy as our business or legal obligations change. The Effective Date above will always reflect the latest version.

8. SMS Communications

If you provide your mobile phone number through our website and explicitly consent to receive text messages, SF Sauna Rental may send you SMS messages related to:

• Reservation requests
• Installation scheduling
• Delivery coordination
• Customer support
• Rental account updates
• Other customer care communications

Message frequency varies depending on your interactions with us.

Message and data rates may apply.

Reply STOP to unsubscribe from SMS messages at any time.

Reply HELP for assistance.

Your consent to receive SMS messages is not a condition of purchasing or renting our services.

We do not sell or share your mobile phone number with third parties for their own marketing purposes.

9. SMS Privacy

If you opt in to receive SMS messages from Zachary Smith DBA SF Sauna, we use your mobile phone number solely to provide customer care communications related to your reservation request, installation scheduling, delivery coordination, rental updates, and customer support.

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

Reply HELP for assistance.

We do not sell your personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

10. Contact

For questions about this Privacy Policy, contact us at: info@sfsaunarental.com